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Check this out!: How Murdoch University Library is "humanising" their client services using assistive technologies

Rutherford, J. (2012) Check this out!: How Murdoch University Library is "humanising" their client services using assistive technologies. In: International Conference on Libraries ICOL 2012, 2 - 4 July, Kelantan, Malaysia

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This paper will identify recent initiatives that Library staff at Murdoch University have developed and implemented to “humanise and transform” Library Services for our Murdoch University User Community to ensure sustainable Library Services which meet the needs of the current and future generations of students.

There has been concern for some time that a large body of learning support and other Library Services are available to our Academic staff and students at our offshore campuses via our Library website but we are not convinced that we have communicated that support effectively. The Library is a crucial component of student life no matter where our staff and students are geographically located.

Library staff have recently initiated a geographical location service as an entry point to our website. Because of this capability we have established an option for staff and students in Dubai, Singapore and Malaysia to automatically be directed to a page specifically developed for their campus with relevant and appropriate information regarding available support both at the offshore location and from our Library in Perth, Western Australia, all within our existing website.

A further initiative at our Rockingham Regional Campus Library is a ‘Computer Buddies’ community service program which has been successfully developed and implemented. This Library offers a seamless Library service to three stakeholder groups - Murdoch University, Challenger Institute of Technology and The City of Rockingham. The program has been an enormous success for everyone. The Library is able to facilitate a sustainable community service, local high school students are able to meet their community services obligations driven by their school curriculum requirements and any member of the community can attend the informal ‘Computer Buddy’ sessions to learn about computers and mobile technologies at their own pace without cost to them.

The author will identify the benefits to students and staff, describing some of the feedback received as an outcome of these initiatives. The experiences of Murdoch University Library may assist other Libraries in “humanising” their Library Client Services.

Item Type: Conference Paper
Murdoch Affiliation(s): Murdoch University Library
Copyright: © Hamdan Tahir Library, Universiti Sains Malaysia
Conference Website:
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