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Accountability via social and financial performance of the hospitality sector: The role of market orientation

Kazemian, S., Djajadikerta, H.G., Mat Roni, S., Trireksani, T. and Mohd-Sanusi, Z. (2020) Accountability via social and financial performance of the hospitality sector: The role of market orientation. Society and Business Review, 16 (2). pp. 238-254.

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Free to read: https://doi.org/10.1108/SBR-04-2020-0061
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Abstract

Purpose

This study aims to examine the three dimensions of market orientation, namely, customer orientation, competitor orientation and inter-function coordination, which influence the accountability in the financial and social performance of tourism operators in large touristic cities.
Design/methodology/approach

In total, 95 usable questionnaires as the required data were collected from the top managers of four- and five-star hotels in Iran.
Findings

Partial least squares (PLS) results confirm that customer orientation and inter-function coordination influence both the financial and social performance of the hospitality sector yet reveal that competitor orientation has no significant relationship with social performance.
Research limitations/implications

These findings not only highlight the compatibility of PLS with various forms of statistical analyzes but also furthers the current understanding of hospitality networks in megacity economies, where literature are scarce.
Practical implications

The findings of this study can help policymakers, tourism associations and practitioners enhance the accountability and sustainable financial and social performance of the hospitality industry in megacities. This study proposes some unique measurements for the social and financial performance of the hospitality sectors.
Originality/value

The paper states some new measurements for the social performance of the hospitality sectors. In addition, measuring the impacts of market orientation on the financial and social aspects of hotels is totally unique.

Item Type: Journal Article
Murdoch Affiliation(s): Murdoch Business School
Publisher: Emerald Publishing Limited
Copyright: © 2020 Emerald Publishing Limited
URI: http://researchrepository.murdoch.edu.au/id/eprint/61073
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