Examining the hurdles in defining the practice of Nurse Navigators

Harvey, C., Byrne, A-L, Willis, E., Brown, J., Baldwin, A., Hegney, D., Palmer, J., Heard, D., Brain, D., Heritage, B.ORCID: 0000-0002-6437-7232, Ferguson, B., Judd, J., McLellan, S., Forrest, R. and Thompson, S. (2021) Examining the hurdles in defining the practice of Nurse Navigators. Nursing Outlook . In Press.

Abstract

Background
Nurse navigators are an emerging workforce providing care to people with multiple chronic conditions. The role of the navigators is to identify patients requiring support in negotiating their health care.

Purpose
A critical discourse analysis was used to examine qualitative data collected from nurse navigators and consenting navigated patients to identify key indicators of how nurse navigators do their work and where the success of their work is most evident.

Discussion
Nurse navigators help patients who have lost trust in the health system to re-engage with their interdisciplinary health care team. This re-engagement is the final step in a journey of addressing unmet needs, essential to hospital avoidance.

Conclusion
Nurse navigators provide a continuum of authentic and holistic care. To acknowledge the true value of nurse navigators, their performance indicators need to embrace the value-added care they provide.

Item Type:	Journal Article
Murdoch Affiliation(s):	Psychology, Counselling, Exercise Science and Chiropractic
Publisher:	Elsevier
Copyright:	© 2021 Elsevier Inc.
URI:	http://researchrepository.murdoch.edu.au/id/eprint/59725

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