Murdoch University Research Repository

Welcome to the Murdoch University Research Repository

The Murdoch University Research Repository is an open access digital collection of research
created by Murdoch University staff, researchers and postgraduate students.

Learn more

Value co-destruction: A typology of resource misintegration manifestations

Laud, G., Bove, L., Ranaweera, C., Leo, W.W.C., Sweeney, J. and Smith, S. (2019) Value co-destruction: A typology of resource misintegration manifestations. Journal of Services Marketing, 33 (7). pp. 866-889.

Link to Published Version: https://doi.org/10.1108/JSM-01-2019-0022
*Subscription may be required

Abstract

Purpose
Actors who participate in co-created service experiences typically assume that they will experience improved well-being. However, a growing body of literature demonstrates that the reverse is also likely to be true, with one or more actors experiencing value co-destruction (VCD), rather than value co-creation, in the service system. Building on the notion of resource misintegration as a trigger of the VCD process, this paper offers a typology of resource misintegration manifestations and to present a dynamic conceptualization of the VCD process.

Design/methodology/approach
A systematic, iterative VCD literature review was conducted with a priori aims to uncover the manifestations of resource misintegration and illustrate its connection to VCD for an actor or actors.

Findings
Ten distinct manifestations of resource misintegration are identified that provide evidence or an early warning sign of the potential for negative well-being for one or more actors in the service system. Furthermore, a dynamic framework illustrates how an affected actor uses proactive and reactive coping and support resources to prevent VCD or restore well-being.

Originality/value
The study presents a typology of manifestations of resource misintegration that signal or warn of the potential for VCD, thus providing an opportunity to prevent or curtail the VCD process.

Item Type: Journal Article
Murdoch Affiliation: Business
Publisher: Emerald Publishing Limited
Copyright: © 2019 Emerald Publishing Limited
URI: http://researchrepository.murdoch.edu.au/id/eprint/53929
Item Control Page Item Control Page