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The evaluation of nurse navigators in chronic and complex care

Harvey, C., Palmer, J., Hegney, D., Willis, E., Baldwin, A., Rees, C., Heritage, B.ORCID: 0000-0002-6437-7232, Thompson, S., Forrest, R., O’Donnell, C., Marshall, R., McLellan, S., Sibley, J., Judd, J., Ferguson, B., Bamford‐Wade, A. and Brain, D. (2019) The evaluation of nurse navigators in chronic and complex care. Journal of Advanced Nursing, 75 (8). pp. 1792-1804.

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With increasing age and chronicity in populations, the need to reduce the costs of care while enhancing quality and hospital avoidance, is important. Nurse‐led co‐ordination is one such model of care that supports this approach. The aim of this research was to assess the impact that newly appointed Navigators have on service provision; social and economic impact; nurses’ professional quality of life and compassion fatigue; and analysis of the change that has occurred to models of care and service delivery.

A concurrent mixed‐method approach was selected to address the research aims.

The research project was funded in July 2018 and will conclude in December 2020. Several cohorts will be studied including; patients assigned to a navigator, patients not assigned to a navigator, family members of patients assigned a navigator; and a sample sized estimated at 140 navigators.

This study provides a comprehensive international longitudinal and mixed method framework for evaluating the impact of nurse navigators on quality of care outcomes for patients with chronic conditions.

Item Type: Journal Article
Murdoch Affiliation(s): School of Psychology and Exercise Science
Publisher: Blackwell Publishing Inc
Copyright: © 2019 John Wiley & Sons Ltd
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