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Factors affecting citizens' adoption of E-Government services in Libya

Abied, Abdulghani (2017) Factors affecting citizens' adoption of E-Government services in Libya. PhD thesis, Murdoch University.

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In the 21st century, many countries are providing services to their citizens using the Internet. In countries such as Libya, where the population is spread over a large geographical area, the need to deploy services via the Internet is very evident. This research employs the Technology Acceptance Model integrated with the Diffusion of Innovations Theory to identify and assess factors that could influence Libyan citizens to adopt e-government services in Libya. The main benefit of this research is that it is the first study to tackle this issue in Libya. A quantitative research methodology via a paper-based self-administered questionnaire was used to collect data. All the variables considered in this research were statistically significant except in the case of Trust of the Internet on Perceived Ease Of Use. Perceived Ease Of Use and Perceived Usefulness are significant antecedents of Intention To Use. Computer Self-Efficacy and Facilitating Conditions have a significant relationship with Perceived Ease Of Use. Moreover, Subjective Norms, Image, Beliefs, and Perceived Ease Of Use were empirically observed to influence Perceived Usefulness. Second, the moderating role of citizen characteristics which include gender, age, education, and Internet experience was supported by the data. Analysis of the empirical data indicates the following actions from Libyan government will have implications for successful adoption of e-government services in Libya: launched its services in ease to use manner, provide services that are centred around the need for the users, identify to its citezens the advantages of using e-government services as an alternative to other means of interacting with its government agencies, launch efforts to increase Information Technology literacy, provide people with required resources to use e-government, and give special concerns to aspects that can have relation to prevalent beliefs in the Libyan society.

Item Type: Thesis (PhD)
Murdoch Affiliation(s): School of Engineering and Information Technology
Supervisor(s): Shiratuddin, Fairuz and Wong, Kevin
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