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Quality reviews in higher education

Weir, J. and Dixon, J. (2004) Quality reviews in higher education. In: Australian Universities Quality Forum (AUQF), 7 - 9 July, Adelaide pp. 64-68.

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This paper describes a central unit’s approach for coordinating and managing the review process within a large multi-campus, research-intensive university. Key steps included establishing a vision or approach to quality, communicating the approach throughout the university, empowering operational areas, emphasising a process of continual improvement, and ensuring links with decision-making bodies such as Monash’s Vice-Chancellor’s Group – Quality. Critical success factors for reviews are outlined. These include: communication, organisational commitment, neutral approach, forward planning, broad input, regular reports, support materials, and a structured approach. The Monash experience may be of use to other universities developing support systems for reviews.

Item Type: Conference Paper
Publisher: Australian Universities Quality Agency
Copyright: © 2004 by the authors
Conference Website:
Notes: Appears in: , R. (2004) Proceedings of the Australian Universities Quality Forum 2004 Quality in a Time of Change. Australian Universities Quality Agency, Melbourne, pp 64-68.
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