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The hidden user: providing an effective service to users of electronic information sources

Debowski, S. (2000) The hidden user: providing an effective service to users of electronic information sources. OCLC Systems & Services: International digital library perspectives, 16 (4). pp. 175-180.

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The increasing use of information technology in providing library services is an attractive and economic means of delivering knowledge to the user. However, it also generates a critical challenge that must be addressed: providing services electronically to users who are off-site. Explores the issues relating to developing the user skills and competencies of distanced users, and examines the implications for the provision of information services in electronic information environments. Highlights the need to maintain a clear understanding of users and their difficulties in accessing electronic information services. Electronic information service needs to focus more effectively on training users in information search, increasing the types of electronic support to users, and raising the profile of the information services to maintain its market share. To achieve this, information services will need to become much more attuned to the information needs and usage patterns of the hidden user.

Item Type: Journal Article
Murdoch Affiliation(s): School of Business
Publisher: MCB UP Ltd
Copyright: © 2000, MCB UP Limited
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