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Achieving customer service quality through teamwork: The Murdoch University case

Pearson, C.A.L. (1997) Achieving customer service quality through teamwork: The Murdoch University case. Empowerment in Organizations, 5 (2). pp. 96-112.

Link to Published Version: http://dx.doi.org/10.1108/14634449710181368
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Item Type: Journal Article
Murdoch Affiliation: School of Business
Publisher: Emerald
Copyright: The Author
URI: http://researchrepository.murdoch.edu.au/id/eprint/23794
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