Murdoch University Research Repository

Welcome to the Murdoch University Research Repository

The Murdoch University Research Repository is an open access digital collection of research
created by Murdoch University staff, researchers and postgraduate students.

Learn more

The impact of a short self-management training intervention in a retail banking environment

Pattni, I., Soutar, G.N. and Klobas, J.E.ORCID: 0000-0003-2146-7059 (2007) The impact of a short self-management training intervention in a retail banking environment. Human Resource Development Quarterly, 18 (2). pp. 159-178.

Link to Published Version:
*Subscription may be required


The study discussed in this article investigated the impact of a short self-management skills training course on frontline bank employees' learning about the use of self-management to overcome obstacles to the initiation of banking product sales, perceived self-efficacy in initiating the sale of a product, and performance in activities related to customer service. Trainees' scores on these measures were compared with a control group at three times (prior to training, four weeks posttraining, and twenty-four weeks posttraining). The results suggest that self-management training can be a valuable intervention in itself and need not be used solely as a posttraining intervention. Possible explanations for the across-the-board increase in performance observed in the study are discussed, as are some practical and ethical implications of this observation.

Item Type: Journal Article
Publisher: Wiley
Copyright: © 2007 Wiley Periodicals, Inc.
Item Control Page Item Control Page