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Streamlining client feedback - How we did it

Rodrigues, T. and Fineberg, M. (2013) Streamlining client feedback - How we did it. In: WISE ShareCase Event 2013, 26 November 2013, University of Western Australia.

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Expansion of our digital services has provided more opportunities for clients to give direct or implied feedback about the specific services we offer. We identified a need for a better way to capture and respond to feedback from all sources. The outcome from a comprehensive research and review project was a system which enabled us to respond in an appropriate and timely manner and helped streamline procedures. We can now identify trends and statistics to enable us to be proactive in improving our client services.

Item Type: Conference Item
Murdoch Affiliation(s): Murdoch University Library
Publisher: Digital Library Systems, Library and Information Service, Murdoch University Library
Copyright: The Authors
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