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End-user perceptions of the benefits and risks of end-user web development

McGill, T.J. and Klisc, C. (2008) End-user perceptions of the benefits and risks of end-user web development. In: Clarke, S., (ed.) End-User Computing: Concepts, Methodologies, Tools, and Applications. Information Science Reference, Hershey, pp. 789-808.

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The development of applications by end users has become an integral part of organizational information provision. It has been established that there are both benefits and risks associated with end-user development, particularly in the areas of spreadsheets and databases. Web development tools are enabling a new kind of end-user development. The fact that Web page creation may impact, not only locally but also globally, significantly raises the importance of this type of end-user application development. This article reports on the extent of Web page development amongst end users and investigates their perceptions of the benefits and risks of end-user Web development relative to those associated with spreadsheet development and explores approaches to reducing the risks.

Item Type: Book Chapter
Murdoch Affiliation(s): School of Information Technology
Publisher: Information Science Reference
Copyright: (c) Information Science Reference
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