User satisfaction as a measure of success in end user application development: An empirical investigation

McGill, T.J., Hobbs, V.J., Chan, R. and Khoo, D. (1998) User satisfaction as a measure of success in end user application development: An empirical investigation. In: Effective utilization and management of emerging information technologies, 1998 IRMA Conference, 17 - 20 May, Boston, MA pp. 352-357.

Abstract

End user application development to support organisational tasks is a phenomenon that is becoming increasingly important to organisations, yet there is little empirical research evaluating its effectiveness. Measures of user satisfaction, which are commonly used to evaluate organisational systems, may be inappropriate when end users assess systems they have developed themselves. This study compared the satisfaction ratings of applications which were evaluated by their end user developers with ratings of the same application by other end users. End users were significantly more satisfied with applications they had developed themselves. Possible implications of this finding are discussed.

Publication Type:	Conference Paper
Murdoch Affiliation:	School of Information Technology
Publisher:	Idea Group
Copyright:	(c) Idea Group Publishing
Notes:	M. Khosrowpour (Ed.), Effective utilization and management of emerging information technologies: Proceedings of the 1998 Information Resources Management Association, International Conference, Boston, MA, USA, May 17-20, 1998
URI:	http://researchrepository.murdoch.edu.au/id/eprint/1422

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