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User developed applications: Can end users assess quality?

McGill, T.J. (2000) User developed applications: Can end users assess quality? In: Challenges of information technology management in the 21st century: 2000 Information Resources Management Association International Conference, 21 - 24 May, Anchorage, Alaska pp. 106-111.

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Organizations rely heavily on applications developed by end users yet lack of experience and training may compromise the ability of end users to make objective judgements about the quality of their applications. This study investigated the ability of end users to access the quality of applications they develop. The results confirm that there are differences between the system quality assessments of end user developers and independent expert assessors. In particular, the results of this study suggests that the end users with little experience may erroneously consider the applications they develop to be of high quality. Some implications of these results are discussed.

Item Type: Conference Paper
Murdoch Affiliation(s): School of Information Technology
Publisher: Idea Group
Notes: M. Khosrowpour (Ed.), Challenges of Information Technology Management in the 21st Century. 2000 IRMA International Conference (pp. 106-111). Hershey: Idea Group Publishing.
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