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A comparison of end user and expert system quality assessments

McGill, T.J. (2003) A comparison of end user and expert system quality assessments. In: Mahmood, M.A., (ed.) Advanced Topics in End User Computing, Volume 2. Idea Group Inc (IGI), Hershy, PA, USA, pp. 105-124.

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Organizations rely heavily on applications developed by end users, yet lack of experience and training may compromise the ability of end users to make objective judgments about the quality of applications they develop. The results confirm that there are differences between the system quality assessments of end user developers and independent expert assessors. In particular, the results of this study suggest that end users with little experience may erroneously consider the applications they develop to be of high quality. Some implications of these results are discussed.

Item Type: Book Chapter
Murdoch Affiliation(s): School of Information Technology
Publisher: Idea Group Inc (IGI)
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