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Publications: McKay, Jean

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McKay, J., Brown, A., Bronleigh, H. and Wright, M. (2008) Shibbolising Online Librarian: how two university libraries enhanced their collaborative chat reference service by using a MAMS mini grant to add authentication and develop an interoperable chat client. In: VALA 2008 Libraries/Changing Spaces, Virtual Places : 14th Biennial Conference and Exhibition, 5-7 February 2008, Melbourne, Vic.

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