Publications: Gountas, John
Gountas, S., Gountas, J. and Mavondo, F.T. (2014) Exploring the associations between standards for service delivery (organisational culture), co-worker support, self-efficacy, job satisfaction and customer orientation in the real estate industry. Australian Journal of Management, 39 (1). pp. 107-126.
Gountas, S., Gountas, J., Soutar, G. and Mavondo, F.T. (2013) Delivering good service: Personal resources, job satisfaction and nurses’ ‘customer’ (patient) orientation. Journal of Advanced Nursing, 70 (7). pp. 1553-1563.
Gountas, J., Gountas, S., Reeves, R.A. and Moran, L. (2012) Desire for fame: Scale development and association with personal goals and aspirations. Psychology & Marketing, 29 (9). pp. 680-689.
Gountas, S., Mavondo, F., Ewing, M. and Gountas, J. (2011) Exploring the effects of perceived service provider sincerity on consumers' emotional state and satisfaction during service consumption. Tourism Analysis, 16 (4). pp. 393-403.