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Publications: Gountas, John

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Number of items: 4.

2014

Gountas, S., Gountas, J. and Mavondo, F.T. (2014) Exploring the associations between standards for service delivery (organisational culture), co-worker support, self-efficacy, job satisfaction and customer orientation in the real estate industry. Australian Journal of Management, 39 (1). pp. 107-126.

2013

Gountas, S., Gountas, J., Soutar, G. and Mavondo, F.T. (2013) Delivering good service: Personal resources, job satisfaction and nurses’ ‘customer’ (patient) orientation. Journal of Advanced Nursing, 70 (7). pp. 1553-1563.

2012

Gountas, J., Gountas, S., Reeves, R.A. and Moran, L. (2012) Desire for fame: Scale development and association with personal goals and aspirations. Psychology & Marketing, 29 (9). pp. 680-689.

2011

Gountas, S., Mavondo, F., Ewing, M. and Gountas, J. (2011) Exploring the effects of perceived service provider sincerity on consumers' emotional state and satisfaction during service consumption. Tourism Analysis, 16 (4). pp. 393-403.

This list was generated on Thu Dec 18 04:04:15 2014 GMT.