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Healthcare managers’ perceptions of managing poor performance

Hill, M., Gluyas, H., Sandy, M. and Wingate, A. (2018) Healthcare managers’ perceptions of managing poor performance. Journal of Health Organization and Management, 32 (3). pp. 416-427.

Link to Published Version: https://doi.org/10.1108/JHOM-09-2017-0241
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Abstract

Purpose
The purpose of this paper is to understand the perceptions and experiences of healthcare managers working within a community and ambulatory health service who manage poorly performing staff and, to identify the supports, and gaps in supports, that are available to these managers.

Design/methodology/approach
Data were collected via two focus groups using a semi-structured schedule. The data were transcribed, themed and conclusions summarised.

Findings
On analysis of the discussion of the line managers’ experiences and perceptions of competence, six themes were identified, five themes common to both groups. When discussing the availability and gaps in supports available when managing poor performance, managers were aware of the majority of the supports available to them in the workplace but there was a disconnect between managers and the HR department.

Research limitations/implications
Though the results of this study are not generalisable, as the participants came from programs within a single hospital, they may be transferrable to other healthcare environments. Future research should attempt to replicate these findings using other research techniques.

Practical implications
The findings in this paper indicate that methods should be identified to build better relationships between managers and HR departments, develop clear management learning pathways, and to support managers to manage their emotional responses. These strategies will support organisations to achieve improved outcomes from the performance management processes.

Originality/value
This study contributes to the current literature by identifying key themes that may have an impact on the outcome of performance management processes. These themes would benefit from further exploration.

Publication Type: Journal Article
Murdoch Affiliation: School of Health Professions
Publisher: Emerald Publishing Limited
Copyright: © Emerald Publishing Limited 2018
URI: http://researchrepository.murdoch.edu.au/id/eprint/41016
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