Information infrastructure: Organisational capability for online information provision
Klobas, J.E. (1996) Information infrastructure: Organisational capability for online information provision. In: Online Information 96. 20th International Online Information Meeting, 3 - 5 December 1996, London, England
This paper identifies aspects of information flow that are affected by online provision of internal information. Reference is made to four case studies of Western Australian government agencies' steps toward becoming Internet information providers, and to the lessons learned from their experiences. Three key interdependent elements of organizational information infrastructure or capability for Internet information provision as identified by the case studies are: organizational structure and processes; information technology infrastructure; and information management infrastructure. The paper concludes with the following recommended strategies for managers to prepare their organizations to become online providers of internal information: (1) develop in managers an understanding of the new information and business environment; (2) develop managerial, professional and operational staff understanding of the organizational role of computer-based communication media; (3) re-engineer business processes whose end-product is information provision; (4) develop policies and procedures for management of online information about the organization; and (5) provide appropriate staff with suitable information technology and skills for online information access and provision.
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