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Technology management in the services industry: Awareness amongst executives, heads and staff in the technical education sector

Sikander, A. (2013) Technology management in the services industry: Awareness amongst executives, heads and staff in the technical education sector. International Journal of Technology, Knowledge and Society, 8 (6). pp. 145-157.

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Abstract

Technology strategies are increasingly being viewed by organizations as competitive weapons and instruments of business strategy. This study focused on the 'services' sector and within this sector it was decided to restrict the study to technical institutions. The reason for selecting technical institutions was that the performance of institutions in the technology area is more affected by technology strategies/policies than the non-technical schools and colleges. The study sought to identify and analyse the level of awareness of participants on technology strategy issues and the perception of departments (including those in the Ministries) about technology management. The participants included the staff and heads of departments at a technical college from the ASEAN countries, the senior management at the college and the policy makers at the Department of Technical Education (DTE). The technology strategy and management data was desired from all the three groups. Data was collected through a questionnaire and analyzed using statistical techniques. A pilot-study helped to refine the questionnaire before it was administered. The study sets the tone to open up discussions and research interest towards applying strategic technology management tools in the education sector. The management issues revealed as part of this study has implications to the management in the education sector in providing valuable inputs to develop technology strategies/policies.

Publication Type: Journal Article
Murdoch Affiliation: School of Management and Governance
Publisher: Common Ground
Copyright: © Common Ground, Arif Sikander
URI: http://researchrepository.murdoch.edu.au/id/eprint/20039
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