Streamlining client feedback - How we did it
Expansion of our digital services has provided more opportunities for clients to give direct or implied feedback about the specific services we offer. We identified a need for a better way to capture and respond to feedback from all sources. The outcome from a comprehensive research and review project was a system which enabled us to respond in an appropriate and timely manner and helped streamline procedures. We can now identify trends and statistics to enable us to be proactive in improving our client services.
|Publication Type:||Conference Item|
|Murdoch Affiliation:||Murdoch University Library|
|Publisher:||Digital Library Systems, Library and Information Service, Murdoch University Library|
|Item Control Page|
Downloads per month over past year