Examining the impact of e-privacy risk concerns on citizens' intentions to use e-government services: an Oman perspective

Al Abri, D., McGill, T.J. and Dixon, M.W. (2008) Examining the impact of e-privacy risk concerns on citizens' intentions to use e-government services: an Oman perspective. In: AIS SIGSEC Workshop on Information Security & Privacy, 13th December, Paris, France.

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Abstract

E-privacy concerns are among the online transactions risks that influence the use of e-services and e-government services. This study has examined the impact of e-privacy concerns on the acceptance of e-government services in Oman using an integrated model. The model is based on Liu et al.’s privacy-trust-behavioural intention model (2005), the broader technology acceptance literature, and recent work on e-privacy awareness and protection. Data was collected by questionnaire from Omani citizens. The model was then tested using PLS. The study found that e-privacy concerns and perceptions of the protection available against risks influence citizens’ intentions to use e-government services via their influence on the perceived trustworthiness of these services. Thus trustworthiness is a factor that could be an obstacle to successful e-government services project implementation.