Quality reviews in higher education

Weir, J. and Dixon, J. (2004) Quality reviews in higher education. In: Australian Universities Quality Forum (AUQF), 7 - 9 July, Adelaide.

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Abstract

This paper describes a central unit’s approach for coordinating and managing the review process within a large multi-campus, research-intensive university. Key steps included establishing a vision or approach to quality, communicating the approach throughout the university, empowering operational areas, emphasising a process of continual improvement, and ensuring links with decision-making bodies such as Monash’s Vice-Chancellor’s Group – Quality. Critical success factors for reviews are outlined. These include: communication, organisational commitment, neutral approach, forward planning, broad input, regular reports, support materials, and a structured approach. The Monash experience may be of use to other universities developing support systems for reviews.