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Organisational (mis)behaviour of volunteers: Profiles and perspectives

Paull, M. and Omari, M. (2014) Organisational (mis)behaviour of volunteers: Profiles and perspectives. In: Oppenheimer, M. and Warburton, J., (eds.) Volunteering in Australia. The Federation Press, Leichhardt, NSW, Australia, pp. 39-52.


The contributions of volunteers to the goals of many organisations are crucial to their success. It is becoming increasingly important to ensure that conduct and behaviours of volunteers mirror the values of the organisation and are in line with the goals sought. Deploying and managing volunteers has complexities of its own, the notions of intent and commitment at times work against appropriate people practices. It is therefore important to develop a level of understanding of the behaviours displayed by volunteers that may range from the inappropriate to exceptional, and at times be construed as 'misbehaviour'. This chapter will consider the behaviour of volunteers and offer different perspectives on what could be seen as 'misbehaviour' depending on the context.

Publication Type: Book Chapter
Murdoch Affiliation: School of Management and Governance
Publisher: The Federation Press
Copyright: © The Federation Press
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