Just below the surface: developing knowledge management systems using the paradigm of the noetic prism

Pigott, D., Hobbs, V.J. and Gammack, J. (2004) Just below the surface: developing knowledge management systems using the paradigm of the noetic prism. In: The Australian Conference on Knowledge Management and Intelligent Decision Support, 11 - 12 December, Melbourne.

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Abstract

In this paper we examine how the principles embodied in the paradigm of the noetic prism can illuminate the construction of knowledge management systems. We draw on the formalism of the prism to examine three successful tools: frames, spreadsheets and databases, and show how their power and also their shortcomings arise from their domain representation, and how any organisational system based on integration of these tools and conversion between them is inevitably lossy. We suggest how a late-binding, hybrid knowledge based management system (KBMS) could be designed that draws on the lessons learnt from these tools, by maintaining noetica at an atomic level and storing the combinatory processes necessary to create higher level structure as the need arises. We outline the “just-below-the-surface” systems design, and describe its implementation in an enterprise-wide knowledge-based system that has all of the conventional office automation features.