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Community issues with a local government portal

Gammack, J. and Goulding, P. (2004) Community issues with a local government portal. In: Cultural attitudes towards technology and communication 2004 : proceedings of the Fourth International Conference on Cultural Attitudes Towards Technology and Communication, 27 June - 1 July, Karlstad, Sweden pp. 454-468.

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Community networking is viewed as connecting government, business, third sector organisations and local people using information and communications technologies. As governments move towards e-service through provision of portals to local authority and other services, there is a risk of community and other groups being left behind: the notion of 'digital divide'. This paper looks at the provision of a community portal for an Australian city, with special emphasis on community groups and residents, and their attitudes towards and uptake of the technology. A three phase study covering the conception, implementation and evaluation of the portal was conducted, raising issues of top down (government/developer-initiated) and bottom up (end-user driven) approaches to portal design and sustainability. Although an end-user design philosophy was envisaged, the costs involved necessitated focus on top down priorities, and community attitudes were found to be more significant in affecting uptake than traditional digital divide constructs.

Publication Type: Conference Paper
Murdoch Affiliation: School of Information Technology
Publisher: School of Information technology, Murdoch University
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