End-User perceptions of the benefits and risks of end-user web development
McGill, T.J. and Klisc, C. (2009) End-User perceptions of the benefits and risks of end-user web development. In: Kelley, G, (ed.) Selected Readings on Information Technology Management: Contemporary Issues. Information Science Reference, Hershey, PA, pp. 211-229.
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The development of applications by end users has become an integral part of organizational information provision. It has been established that there are both benefits and risks associated with end-user development, particularly in the areas of spreadsheets and databases. Web development tools are enabling a new kind of end-user development. The fact that Web page creation may impact, not only locally but also globally, significantly raises the importance of this type of end-user application development. This article reports on the extent of Web page development amongst end users and investigates their perceptions of the benefits and risks of end-user Web development relative to those associated with spreadsheet development and explores approaches to reducing the risks.
|Publication Type:||Book Chapter|
|Murdoch Affiliation:||School of Information Technology|
|Publisher:||Information Science Reference|
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