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Development of formal communication strategies to increase the transfer of information in a human service organisation

Hogg, Sharee (2004) Development of formal communication strategies to increase the transfer of information in a human service organisation. Professional Doctorate thesis, Murdoch University.

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      Abstract

      This body of work constitutes a description of the development and implementation of the Formal Communication Strategy for the Service Purchasing and Development (SPD) directorate of the Disability Services Commission (Commission) in Perth, Western Australia. The aim of the Strategy was to increase the transfer of information:

      - withinSPD,
      - between SPD and other Commission directorates; and
      - between SPD and non-government organisations.

      Qualitative and quantitative methods were used to develop the Strategy which included incorporating information obtained from a review of the literature; results of a pre- and post-implementation questionnaire; and the directions outlined by senior management within the SPD directorate.

      While some limitations were apparent with the methodology used within the project, there is evidence to suggest that the development and implementation of the Formal Communication Strategy has increased the transfer of information across the three domains explored.

      Publication Type: Thesis (Professional Doctorate)
      Murdoch Affiliation: School of Psychology
      Supervisor: Rapley, Mark
      URI: http://researchrepository.murdoch.edu.au/id/eprint/102
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